Unified Inbox FAQ: Straight Answers About Connecting Every Email Account

Inboxes is a unified inbox. You connect all of your email accounts into one board, and it becomes the single place you read and manage mail. On top of that, AI reads each message to categorize it and flag spam, so the inbox you open is already sorted instead of a raw pile from five different providers.

Any provider that supports IMAP with an app password: Gmail, Yahoo, iCloud, Zoho, GMX, Fastmail, and mail on your own domain. You add each account with its IMAP server and credentials, and it appears on the shared board alongside the rest. Microsoft 365 and Outlook.com are the exception and cannot be connected: Microsoft has retired the app-password login we authenticate with.

As mail arrives, Inboxes passes it to an AI model (Google Gemini) that reads the content and assigns a category, Important, Newsletter, Notification, Spam, or Other, and decides whether it looks like spam or junk. Because it works from the actual content, it catches things that simple sender rules miss, and you do not have to maintain filters by hand.

A shared inbox is a named board that several mailboxes feed into. If you are coming from Gmail there is no equivalent, so here is a concrete example: you run three products, each with a support@ address customers write to and an app@ address that only sends receipts. Put the three support@ mailboxes on one board and every customer email across all three products becomes a single sorted list. Put the noisy app@ mailboxes on a second board that checks once a day, and they stay out of your way until you want them. You name the boards, you decide which mailbox goes where, and moving a mailbox between boards is one click.

Yes, per board. Set the board your customers write to check every minute, and the board full of automated notifications check once a day, or only when you press Sync. It is a setting in the panel, so you can change it whenever the work changes. Checking less often is also gentler on your mail provider.

Yes, in plain language, and you can add as many rules as you like. Describe what to look for the way you would explain it to an assistant, for example "anyone pitching us SEO or web design services", and choose what happens: send it to spam, mark it important, archive it, or have the AI draft a reply. For replies you give guidance rather than a fixed script, for example "point them to Manage Subscriptions and offer to pause the plan instead", and the AI writes an answer to that specific customer which you review before anything is sent. Each rule can apply to everything, to one board, or to a single mailbox.

Hover any message and press the second button on the right, "always archive mail like this". You get two ways to build the rule. The first is exact and uses no AI: the subject is filled in for you and you trim it to the part that repeats, so "Look back on your memories with Anna" becomes "Look back on your memories" and next month's version is caught too. You can also tick "only from this sender" so it applies to that address alone. The second way asks the AI to describe what kind of mail this is, which keeps working when the wording changes, and you see and can edit its description before it is saved. Either way this message is archived immediately and every future match is archived on arrival. Rules made this way appear on the Rules page and can be edited or turned off there.

Not as a team, no. Inboxes is single-user: there is no way to invite a colleague, share a board, or hand a message to someone else. Each person who wants it signs up for their own account and pays their own subscription, and those accounts are completely separate, with their own mailboxes, boards and rules. If you need several people working one queue together, a shared-inbox tool like Front or Hiver is the right buy instead of this.

Yes, that is how the sorting works: each message is read by the AI model so it can categorize it and detect spam. We use it only to sort and label your mail, not to train models or to advertise to you. Your mail continues to live on your own provider; Inboxes reads it over IMAP to give you the unified, sorted view.

No. Inboxes sits on top of the accounts you already have. Your mail stays on Gmail, iCloud, or wherever it lives now, and you can keep using those apps too. Nothing is migrated and nothing is deleted; Inboxes just gives you one board across all of them.

Continuously in one direction and partly in the other. New mail is pulled from each connected mailbox over IMAP as it arrives, and archiving on the board moves the message at the provider too. Replies are sent over SMTP from your own address rather than being filed into the provider's Sent folder, and once a message has been imported its read state is not fetched again, so marking it read in the Gmail app does not change it here.

Flat monthly plans starting at $29, with about two months off on yearly billing. Plans differ by how many mailboxes you connect and the volume of AI sorting included. No per-message fees and you can cancel from your account at any time.