For hawaiiantel.net addresses
Hawaiian Telcom Email App and hawaiiantel.net Email Settings With Every Account in One Inbox
Hawaiian Telcom makes no mail app and has taken its email setup guides off its website. Here are the hawaiiantel.net settings that answered in our test today, and a way to read that address beside Gmail and work mail on any computer.
mail.hawaiiantel.net · Normal password · Nothing to install
In short
There is no Hawaiian Telcom email app. The company offers webmail at webmail.hawaiiantel.net and, since its help center was rebuilt, no email setup guides at all. The working settings are IMAP on mail.hawaiiantel.net port 993 with SSL and SMTP on smtp.hawaiiantel.net port 587 with STARTTLS, using the full address and your normal password, because Hawaiian Telcom does not use app passwords. If a hawaiiantel.net address sits next to Gmail and a work account in your day, reading all of them in one list is the part Hawaiian Telcom does not offer.
Hawaiian Telcom email server settings
What to type into any mail program
Host names from Hawaiian Telcom's older setup guides, with ports and encryption checked against the live servers from the United States on October 15, 2026.
| Setting | Recommended | Also works |
|---|---|---|
| Account type | IMAP, so every device sees the same folders | POP, which downloads to one machine and leaves the others behind |
| Incoming server (IMAP) | mail.hawaiiantel.net, port 993, SSL | Port 143 with STARTTLS; imap.hawaiiantel.net reaches the same system |
| Outgoing server (SMTP) | smtp.hawaiiantel.net, port 587, STARTTLS | Port 465 with SSL, listed by third party guides; we tested 587 |
| Outgoing authentication | Must be on, same login as incoming | No alternative, the server requires it |
| User name | The full address, for example [email protected] | Webmail asks for the full address too |
| Password | Your normal hawaiiantel.net email password | Hawaiian Telcom issues no app passwords |
| SSL | On, for both incoming and outgoing | Old guides said to uncheck it; ignore that today |
The guides Hawaiian Telcom used to publish were written for Outlook Express, Entourage, Outlook 2002 and BlackBerry, and some of them told Apple Mail users to turn SSL off. The host names in those guides still work; the security advice does not. Port 25 is blocked on many networks away from home, which is why 587 is the outgoing choice.
Why the setup is harder than it should be
The mail still runs, and the instructions are gone
For years Hawaiian Telcom kept a library of email articles: one for Outlook, one for Apple Mail, one for Thunderbird, one for the iPhone. When the help center was rebuilt, those pages stopped carrying any content. Their old addresses now open a general help page with sections for internet, TV, home phone and billing, and nothing about email.
The mail service itself did not go anywhere. The hawaiiantel.net servers run on a hosted mail platform, webmail still asks for your full address and password, and both the incoming and outgoing servers answered normally in our test. What changed is that anyone setting up a new laptop now has to find the settings somewhere else.
That is a nuisance for one mailbox and a real cost for a household or a small office with the parent address plus a few sub accounts, each one entered by hand on each device. If hawaiiantel.net is one of three or four addresses you check every day, an email client for multiple accounts is the thing to set up once.
Measured on October 15, 2026
Both hawaiiantel.net mail servers answered with a normal password sign in
We looked up the hawaiiantel.net mail records and opened connections to the incoming and outgoing hosts from our servers in the United States.
Incoming
IMAP ready
- mail.hawaiiantel.net on 993: IMAP ready, plain password sign in offered
- mail.hawaiiantel.net on 143: IMAP ready, STARTTLS offered
- imap.hawaiiantel.net resolves to the same hosted mail system
- Webmail at webmail.hawaiiantel.net asks for the full address
Outgoing
SMTP ready
- smtp.hawaiiantel.net on 587: STARTTLS offered
- PLAIN and LOGIN sign in methods both offered
- No app password step anywhere in the sign in
One test on one day is not a policy, and Hawaiian Telcom can move its mail. What it shows is that the address works over plain IMAP from the mainland, which is what any client outside Hawaiian Telcom's own network needs. The outgoing result matters as much as the incoming one: another regional provider refused our servers on its outgoing host this week, and a mailbox that reads but cannot send is half a setup. Hawaiian Telcom's sister company in Ohio runs different servers; see the fuse.net email app page for those, and the GCI email app page for the other big Pacific provider.
Every way to read a hawaiiantel.net mailbox
Six routes to Hawaiian Telcom email on a computer or phone, compared
The questions that settle it are whether the route runs on the machine you own, and whether it can hold your other addresses too.
Swipe to see all columns →
| Route to hawaiiantel.net mail | Runs on | Holds other accounts too | Survives Gmail's January 2027 change | Cost |
|---|---|---|---|---|
| Inboxes | Windows, macOS, Linux, ChromeOS, in a browser tab | Yes, one merged board | Yes, reads hawaiiantel.net in place over IMAP | 49 dollars a month for five mailboxes, half that billed yearly |
| Hawaiian Telcom webmail | Any browser, any machine | No, one mailbox per sign in | Yes | Included with Hawaiian Telcom internet |
| Gmail checking mail from other accounts | Anywhere Gmail runs | Yes, inside Gmail | No, Google drops this fetch for third party addresses | No license fee |
| Classic Outlook | Windows and Mac, with a Microsoft 365 or Office license | Yes, as separate folder trees | Yes | Part of a Microsoft 365 or Office purchase |
| Apple Mail | macOS, iPhone and iPad only | Yes, with an All Inboxes view | Yes | Included with the operating system |
| Thunderbird | Windows, macOS, Linux, Android | Yes, through Unified Folders | Yes | Open source, no license fee |
Google's January 2027 change removes Gmailify, the POP fetch of other accounts and Send as for third party addresses; the detail is on our check mail from other accounts page. Webmail is the honest answer for one address on one shared computer.
When the setup fails
Four reasons Hawaiian Telcom email stops working in a mail program
Outgoing authentication is off
Mail arrives and nothing sends. smtp.hawaiiantel.net requires a login, and many programs leave that box unchecked. Turn on My outgoing server requires authentication and reuse the incoming login.
The user name is missing the domain
Auto setup often fills in only the part before the at sign. Hawaiian Telcom webmail and the mail servers expect the whole address, [email protected], with the same password.
An old guide turned SSL off
Setups copied from the old Apple Mail article use port 143 or 25 with no encryption. Some programs and networks now refuse that. Switch to 993 with SSL incoming and 587 with STARTTLS outgoing.
Port 25 is blocked where you are
On the mainland, in a hotel or on another provider's network, outgoing port 25 is often blocked. 587 with STARTTLS answered from outside Hawaii in our test.
If none of those fit, sign in at webmail.hawaiiantel.net with the same address and password. If webmail refuses it too, the problem is the account or the password, not the program, and Hawaiian Telcom support is the next call.
Where a browser client fits
What Inboxes does with a hawaiiantel.net mailbox
The pitch is narrow on purpose. It is the one thing Hawaiian Telcom does not offer, which is the old address and your newer ones in one list.
hawaiiantel.net beside everything else
The hawaiiantel.net address in the same stream as Gmail, Yahoo, iCloud and your own domain, sorted by arrival with the source account on each row. Webmail shows one mailbox at a time.
Parent and sub accounts together
Connect the parent address and the sub accounts you actually read, each with its own password, and see them as one list instead of signing in and out of webmail.
Your normal password, nothing else
Connecting it takes the address, the password and mail.hawaiiantel.net. No app password to generate, and no setup guide to hunt for.
A category on every message
Each message arrives labeled Important, Newsletter, Notification, Spam or Other. An address in use since dial up carries two decades of mailing lists, so sorting before you read pays off here.
Unaffected by the Gmail change
If you read hawaiiantel.net inside Gmail today, that fetch stops in January 2027. Reading it in place over IMAP does not depend on Gmail at all.
The same inbox on every island
No installer and no Windows requirement. The office PC in Honolulu, the laptop on Maui and a mainland hotel computer show the identical inbox. Pin the tab or install the page as an app.
Three steps, and no download
Connecting a hawaiiantel.net address to one board
Nothing here moves your mail. Hawaiian Telcom keeps the copy, and the board reads it over IMAP.
Step 01
Confirm the password in webmail
Sign in at webmail.hawaiiantel.net once with the full address. If it works there, it will work over IMAP.
Step 02
Add the mailbox
Enter the address and password, mail.hawaiiantel.net on port 993 with SSL incoming, and smtp.hawaiiantel.net on 587 outgoing.
Step 03
Add the rest and read one board
Repeat for sub accounts, Gmail, Yahoo, iCloud or your own domain. Everything lands in one stream with the source on each row.
Where this is the wrong answer
What Inboxes does not do
It does not host your mail. The hawaiiantel.net mailbox lives at Hawaiian Telcom, and the address depends on your Hawaiian Telcom account. We read it; we do not host it. If the account closes, the address stops working everywhere, including here.
It will not connect a Microsoft mailbox. We sign in with a user name and password or app password. Microsoft has removed that kind of sign in from Microsoft 365 work mail and has said it intends to rely only on OAuth for Outlook.com too, so an outlook.com, hotmail.com or Microsoft 365 address will not connect here. hawaiiantel.net, Gmail, Yahoo, AOL, iCloud and own domain mailboxes do.
No calendar, no contacts, no offline mode. It runs in a browser tab and wants a connection. On an inter island flight or a weak signal upcountry, Thunderbird, Apple Mail and classic Outlook keep a local copy you can read offline.
There is no permanent tier that costs nothing. Plans start at 49 dollars a month for five mailboxes, or half that billed yearly. If one hawaiiantel.net address on one home computer is the whole job, the settings above and the mail app you already have will do it. The case for paying starts when you read several mailboxes on several machines, or want the volume itself cut down.
FAQ
Questions people ask about Hawaiian Telcom email
Is there a Hawaiian Telcom email app?
No. Hawaiian Telcom publishes no mail app for phones or computers. The Check My Email link on its website opens webmail at hawaiiantel.net, which runs in any browser and shows one mailbox. Everything else is the mail app already on the device, such as iPhone Mail, the Android email app, Outlook or Apple Mail, set up by hand with the hawaiiantel.net settings.
What are the Hawaiian Telcom email settings?
Incoming mail is mail.hawaiiantel.net over IMAP on port 993 with SSL. Outgoing mail is smtp.hawaiiantel.net on port 587 with STARTTLS and authentication turned on. The user name is your full hawaiiantel.net address and the password is your normal email password. Both servers answered with those options from our servers in the United States on October 15, 2026.
What is the IMAP server for hawaiiantel.net?
mail.hawaiiantel.net. On October 15, 2026 it answered IMAP on port 993 with SSL and offered a plain password sign in, and it also answered on port 143 with STARTTLS. imap.hawaiiantel.net points at the same hosted mail system, so a guide that uses that name is not wrong, but mail.hawaiiantel.net is the name Hawaiian Telcom itself has used.
What are the Hawaiian Telcom SMTP settings?
The outgoing server is smtp.hawaiiantel.net. Use port 587 with STARTTLS and turn on outgoing authentication with the same user name and password as incoming mail. In our test on October 15, 2026 it offered STARTTLS and accepted both PLAIN and LOGIN sign in methods, which every current mail program supports.
Do I need an app password for Hawaiian Telcom email?
No. Hawaiian Telcom does not issue app passwords, and its mail servers take the ordinary hawaiiantel.net password in any program. That makes it simpler to connect than Gmail, Yahoo or AOL, which reject your real password in third party programs. Webmail can also ask for a token from an authenticator app or a text message if you turned that on.
Should I use SSL for Hawaiian Telcom email?
Yes. Some older Hawaiian Telcom guides told Apple Mail users to uncheck Use SSL, which dates from before the mail moved to its current host. Today mail.hawaiiantel.net answers on port 993 with SSL and smtp.hawaiiantel.net offers STARTTLS on 587, so there is no reason to send your password unencrypted.
Where are the Hawaiian Telcom email setup guides?
They are no longer on the site. As of October 15, 2026 the old Hawaiian Telcom support article addresses for Outlook, Apple Mail, Thunderbird and phone setup open a general help center page with sections for internet, TV, phone and billing, and no email section. The settings on this page come from those older guides, checked against the live servers.
How do I check my Hawaiian Telcom email on a computer?
Open webmail.hawaiiantel.net in any browser and sign in with the full email address and password. That shows one mailbox. To read it in a program instead, add it over IMAP with the settings on this page, or use a browser client that reads hawaiiantel.net beside your other addresses on any machine.
How many email addresses come with Hawaiian Telcom internet?
Hawaiian Telcom help text has described one parent email account and up to nine sub accounts per High-Speed Internet account. Each sub account is its own mailbox with its own password, so a family or small office often ends up with several hawaiiantel.net addresses, each needing its own setup in every program.
Is Hawaiian Telcom part of altafiber?
Yes. Cincinnati Bell bought Hawaiian Telcom in 2018, and Cincinnati Bell has done business as altafiber since 2022, while the Hawaii company kept the Hawaiian Telcom name. The Ohio side runs fuse.net mail on a different system, so settings from an altafiber guide do not apply to a hawaiiantel.net address.
Can I read my Hawaiian Telcom email in Gmail?
Today you can, through the Gmail setting that checks mail from other accounts. Google has announced that Gmail drops that POP fetch for third party addresses in January 2027, so a hawaiiantel.net address pulled into Gmail that way stops updating. A client that reads hawaiiantel.net over IMAP in place is not affected by that change.
Why is my Hawaiian Telcom email not working in Outlook?
Check four things: outgoing authentication turned off, the user name entered without the at hawaiiantel.net part, SSL turned off because an old guide said so, and port 25 blocked by the network you are on. Fix those before resetting the password. If webmail rejects the same password, the problem is the account, not the settings.
Related
Keep reading
Your hawaiiantel.net address, and every other one
Connect hawaiiantel.net with the password you already have, add Gmail, Yahoo, iCloud and your own domain, and let a model tag each message before you read it. Nothing to install on any computer.